Digi-Key Ordering FAQs
1. How Do I Place An Order?
By Internet: www.digikey.fi. Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. Internet orders entered after 8:00pm Central Time - USA (4:00am EET) will be promptly processed and ordinarily shipped the next business day.
By Telephone: Freephone 0800 115 281; Toll +31 53 484 9584. Our friendly sales representatives are available to serve you from Monday through Friday 9:00am to 6:00pm CET. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard and VISA.
Note: Calls may be recorded or monitored for quality and training purposes.
By Fax: +31 53 484 9583. Digi-Key's fax lines can be accessed 24 hours a day, 7 days a week, 365 days a year. Fax orders received Monday through Friday, after 8:00pm Central Time - USA (4:00am EET), will ordinarily be processed and shipped the next business day. Please include your daytime telephone and/or your email address in case we have any questions about your order.
By Mail: Send Your Orders To:
Attn: FI Customer Service
P.O. Box 52
7500 AB Enschede, Netherlands
See our International Page for more information on shipments to locations outside of Finland.
2. When Can I Expect Shipment? Orders received and processed Monday through Friday, prior to 8:00pm Central Time - USA (4:00am EET), will be shipped the same day with the exception of US holidays. Orders and correspondence received on Saturday and Sunday will ordinarily be addressed/shipped on the following Monday and included in that day's business. Please note that delivery dates and/or shipment dates provided in connection with any order are estimates only and do not represent fixed or guaranteed delivery or shipment dates, although Digi-Key strives to meet such delivery or shipment dates.
Digi-Key's cut-off time for same-day shipment is 8:00pm Central Time - USA (4:00am EET).
All orders are shipped from Digi-Key's US Product Distribution Center. All duties are prepaid by Digi-Key. Orders are exported in accordance with US Export Administration Regulations. Diversion contrary to US Law is prohibited.
All Digi-Key Finland orders will be shipped via UPS (United Parcel Service) for delivery within 1-3 days (delivery time dependent on final destination).
* Delivery is subject to deviations resulting from holidays or carrier issues.
* Orders with special instructions written in Finnish may cause delay in shipping.
|US Holidays are as follows:
|New Years Day
||Last Monday of May
||First Monday of September
||4th Thursday of November
3. How Do I Contact Customer Service?
Voice: Freephone 0800 115 281; Toll +31 53 484 9584. A friendly, competent staff of Customer Service Representatives are available to assist you from Monday through Friday 9:00am to 6:00pm CET. Please have your sales order or invoice number available when you call.
Fax: +31 53 484 9583
Internet: Internet Contact Forms - Customer Service Department
Mail: Digi-Key Corporation Attn: FI Customer Service P.O. Box 52 7500 AB Enschede Netherlands
4. Is Digi-Key ISO 9001:2000 Certified? Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's: Quality Statement; ISO Certificate of Registration.